Front Desk Coordinator - Rocky River

Department: Customer Service
Office:           Brown Aveda Institute - Rocky River Ohio
Location:      Rocky River, OH

 This is a full-time position...Tuesday through Saturday.


All aspects of customer service at front desk and in retail area. 

Essential Functions:

  • Greets customers
  • Knowledgeable in computer software, SalonBiz and other standard software packages
  •  Serves as a resource to clients regarding school services, pricing information, and product knowledge
  • Checks customers in for services and executes completion of necessary paperwork
  •  Book appointments utilizing knowledge in computer software
  • Collects payments for services and retail; removes and records amount of cash and other forms of payment in register at end of shift
  • Respond to client inquires and/or client complaints, resolves challenges based on level of challenge presented or refer client complaint to management
  • Arranges merchandise and helps put out inventory on shipment days
  • General cleaning such as shelves, counters, coffee bars, etc.
  • Solicits sale of new or additional services
  • Responsible for data input and maintenance of student quota sheets, assignment of student phase numbers, desk assignments, and various student-related reporting
  • Coordinate student schedule changes according to needs of the BAI Instructors; open services for students one week prior to the next phase of instruction
  • Provides training and guidance to new students through written and oral instructions; PowerPoint presentation for Intro II Phase, and assignment of front desk stations within specified time frames
  •  Update and maintain front desk process and procedure manual
  •  Maintain and promote positive public relations
  •  Audits register amounts during opening and closing procedures
  •  Provide general administrative functions and completes other duties as assigned or directed.
  •  Performs other duties as required

Position Qualifications:

  • High school graduate with previous experience in customer service preferred
  •  Excellent customer service and organizational skills
  •  Detail oriented
  •  Computer knowledgeable
Posted on October 2, 2014 and filed under employment.