Front Desk Coordinator for Hire at Mentor

Brown Aveda Mentor is hiring a Front Desk Coordinator for part-time evening hours, with some daytime hours, Monday through Saturday.

The candidate will work with all aspects of customer service at front desk and in retail area.

Essential Functions:

  • Greets customers
  • Knowledgeable in computer software, SalonBiz and other standard software packages
  • Serves as a resource to clients regarding school services, pricing information, and product knowledge
  • Checks customers in for services and executes completion of necessary paperwork
  • Book appointments utilizing knowledge in computer software
  • Collects payments for services and retail; removes and records amount of cash and other forms of payment in register at end of shift
  • Respond to client inquires and/or client complaints, resolves challenges based on level of challenge presented or refer client complaint to management
  • Arranges merchandise and helps put out inventory on shipment days
  • General cleaning such as shelves, counters, coffee bars, etc.
  • Solicits sale of new or additional services and products to achieve set goals
  • Responsible for data input and maintenance of student quota sheets, assignment of student phase numbers, desk assignments, and various student-related reporting
  • Coordinate student schedule changes according to needs of the BAI Instructors; open services for students one week prior to the next phase of instruction
  • Provides training and guidance to new students through written and oral instructions; PowerPoint presentation for Intro II Phase, and assignment of front desk stations within specified time frames
  • Update and maintain front desk process and procedure manual
  • Maintain and promote positive public relations
  • Audits register amounts during opening and closing procedures
  • Provide general administrative functions and completes other duties as assigned or directed.
  • Performs other duties as required

Position Qualifications:

  • High school graduate with previous experience in customer service preferred
  • Excellent customer service and organizational skills
  • Detail oriented
  • Computer knowledgeable
  • Management experience preferred
Posted on April 3, 2017 and filed under news, employment.