Customer Coordinator for Hire at Ladies & Gentlemen Salon and Spa in Legacy Village

This busy Legacy Village salon is looking for a Customer Coordinator to provide excellent guest service to each guest in person or over the phone.

Coordination of guest and stylist providing the guest with a cheerful, meaningful visit from beginning to end.

Essential Functions

• To Provide Guest Experience Through:

  • Make the guest feel welcome with your greeting in the salon or over the phone

  • Politely and efficiently schedule appointments

  • Process transactions with accuracy at point of sale

  • Solicit sale of new or additional services, retail products and gift cards

• Acquire Aveda product knowledge, understand location of merchandise, recommend answer to questions and close the sale.

• Identify the guest prior to arrival.  Connect stylist and guest in a timely manner

• Operate SpaBiz efficiently, as it relates to your position.

• Responsible for service and/or retail ticket, determine charges for services, updates charges in Spabiz, if necessary, and collect payment

• Enter all guest information into SpaBiz

• Refer complaints concerning tickets or services rendered to Manager in Training (MIT), Assistant Manager, or Store Manager though Challenge Forms

• Assists in stocking merchandise

• Clean all areas as needed

• Other duties as assigned

Requirements

• Position Qualifications:

  • Customer service experience, preferably in retail

  • Ability to multitask

  • Computer knowledgeable 

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